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Frequently Asked Questions

What is Direct Primary Care (DPC)?

DPC is a healthcare model that prioritizes the patient-provider relationship. It offers patients comprehensive care through a membership model, eliminating the need for traditional insurance. This allows for more personalized care and better access to your healthcare provider.

How does the membership model work?

Our membership model requires a monthly fee, which covers most primary care services including clinical, laboratory, and consultative services, along with care coordination and comprehensive care management.

Are there any hidden fees?

No, there are no hidden fees. Our pricing is transparent, and the monthly membership fee covers all the services listed in our membership agreement. Any additional costs, such as discounted medications or labs not covered by the membership, will be communicated clearly.

Can I join Emerald Coast DPC if I have insurance?

Yes, you can join regardless of your insurance status. While our model operates outside of the traditional insurance system, having insurance can complement your DPC membership by covering services outside of primary care, such as specialist visits or hospitalizations.

What happens if I need to see a specialist?

While we provide comprehensive primary care, if you require a specialist, we will coordinate your care and refer you to trusted specialists. We can also work with your specialist to ensure cohesive care.

How do I access care after hours?

Our members have direct access to their healthcare provider via phone, text, or email, even after hours. This ensures you receive care when you need it.

Can I get same-day or next-day appointments?

Yes, one of the benefits of our DPC model is the ability to offer same-day or next-day appointments to our members, ensuring timely access to care.

What types of health issues can you manage?

We manage a wide range of health issues, from acute illnesses and injuries to chronic disease management, preventive care, and wellness services.

Do you offer pediatric care?

Yes, we provide care for all ages, including pediatric care. Our family-focused approach ensures care for your whole family, from newborns to seniors.

How does billing work for lab tests and medications?

While many in-house lab tests are covered by your membership, some external lab tests and medications may incur additional costs. However, we negotiate discounted rates for our members and pass these savings directly to you.

Can I cancel my membership?

Yes, you can cancel your membership at any time. We require written notice as per our membership agreement terms, typically 30 days in advance.

How do I become a member?

Becoming a member is easy. Contact us via phone, email, or our website to schedule a consultation. We’ll discuss your healthcare needs and how our DPC model can benefit you.

Is telehealth available?

Yes, we offer telehealth services as part of our commitment to accessible care. This allows you to consult with your healthcare provider from the comfort of your home.

What is included in the annual physical?

Our comprehensive annual physical includes a detailed health assessment, risk factor analysis, and personalized wellness plan, tailored to your individual health needs and goals.

How does DPC differ from traditional primary care?

DPC offers a more personalized approach to healthcare, with longer visits, no wait times, and direct access to your provider. It operates on a membership model, which covers most of your primary care services, providing a cost-effective solution for quality care.

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